When Fraudsters Infiltrate Your Email

Most businesses will become the target of scams at least once. Criminals will try anything to get their hands on all of your funds, and they’re becoming more and more sophisticated about doing just that. One of the most common types of fraud is Business Email Compromise, or BEC....
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Workers’ Comp 101 At Acme Oyster House

LCI held a Workers’ Comp 101 educational luncheon for Baton Rouge area members at Acme Oyster House on Tuesday, May 14. As the members listened to presentations about auditing from Auditing Assistant Manager Chris Messenger, claims from Claims Manager Yvonne Rosen, and loss control from Loss Control Specialist Billy...
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How To Prepare For A Workers’ Compensation Premium Audit

  What is a premium audit, and when do they occur? The primary purpose of a premium audit is to calculate your final premium. When your policy was issued, the premium was an estimate of an exposure basis (payroll) multiplied by a rate. In the audit, LCI will examine...
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Lessons Learned: Long-Term Care

Yvonne Rosen The Claim In a recent case, we had a claimant that hit his head on a piece of metal. The initial injury was a cut that was bleeding. After reporting it to his supervisor, he had two seizures. Paramedics were called to the scene and he was...
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On the Issues: Sexual Harassment

Stefanie Allweiss, Co-founder of Gotcha Covered HR It’s no question that sexual harassment is in the news, but keep in mind that the high profile cases aren’t the only incidents taking place. Stefanie Altweiss from New Orleans-based HR consulting firm Gotcha Covered HR explains what you should know and... Read More

Lessons Learned: Drug Testing

Yvonne Rosen The Claim We received—and denied—a recent claim that clearly illustrates the importance of having a drug and alcohol policy. A worker for one of our policyholders smashed his hand in a large door. The business took him for treatment at an urgent care clinic, which also performed... Read More

Know, Like, and Trust: Managing Your Environment

Ronnie Slone, Founder and President, The Slone Group   Customer service speaker and expert Shep Hyken once said, “The concept of ‘Know, Like, and Trust’ is the basis of achieving high marks when it comes to customer satisfaction.” Customers want you to KNOW them, LIKE them and appreciate them,... Read More

To File a Workers’ Compensation Claim or Not to File a Claim?

You want to do everything you can to keep your employees safe and make sure they go home to their families every night, but accidents do happen. That’s why you have workers’ compensation insurance. Why Do You Need Workers’ Comp? Louisiana state law requires all businesses with at least... Read More

Attract and Retain Clients With a Professional Image

Presented By The Brand Constructors   The Brand Constructors is a New Orleans-based branding and design firm that works exclusively with A/E/C industries (architecture, engineering, and construction). Rob Folse, Principal and Expert Brand Strategist at The Brand Constructors, gave LCIA a run-down of key elements that he believes can... Read More

On The Issues: Customer Retention

9 Ways to Deal With Unhappy Clients Arricca Elin Sansone   Note from LCIA: This article first appeared on the industry blog, Total Landscape Care. While the article was written for landscapers, it contains universal lessons for businesses in all industries. Sometimes bad things happen: No matter the source... Read More