LCI Workers’ Comp is committed to the success of our members. The true value of LCI is our willingness to provide incomparable service—to agents and members alike. Here are the top 10 most popular questions posed by members:

 

How do I make a payment?

Invoices are mailed 2-3 weeks prior to the due date.  Payment are due in our office on the due date. There is no grace period.  

Online: You can pay your bill in the LCI Member Portal at no extra charge. Visit www.members.lciwc.com to create a login for LCI’s secure site. You will need your coverage number, email address, and billing zip code to register. Call 985-612-1230 if you need assistance.  

EFT Direct Debit Payments: A simple one-time process to have your monthly coverage payments automatically debited from your bank account at NO ADDITIONAL FEE. Upon coverage renewal, the member must notify their agent or LCI to continue with EFT. Call 985-612-1230 if you need assistance.  

By Mail: Attach the tear-off portion of the coverage invoice you received from LCI to your payment and mail it to 1123 N. Causeway Blvd. Mandeville, LA 70471  Please make checks payable to LCI (include coverage number at the bottom) and return in a self- addressed envelope provided.  DO NOT MAIL CASH. 

In Person: Drop off payment at our Mandeville office at 1123 N. Causeway Blvd. Mandeville, LA 70471. Office hours are 8:00am – 4:30pm M-F . Closed for major holidays 

By Phone: You can call our office to pay with a check or credit/debit card. A $30 credit/debit card processing fee will apply. Coverages that are canceled for non-payment of premium will be charged a $50 late fee. Please call 985-612-1230 to make a check or credit/debit card payment.  

 

What is a premium audit, and when do they occur?

The primary purpose of a premium audit is to calculate your final premium. When your coverage was issued, the premium was an estimate of an exposure basis (payroll) multiplied by a rate. In the audit, LCI will examine your records to establish the actual exposure basis and make sure that the correct classification codes are used in determining your final premium. Because the original premium was an estimate, the audit may result in a change of premium and/or classifications for your business. You will be contacted about completing a premium audit after the coverage expires or is canceled.

 

How should I prepare for a premium audit?

Having the appropriate records available for the audit will allow the auditor to complete the process smoothly and accurately. Two types of documents are required to complete your audit: A primary source showing payments made to labor during your coverage period and a secondary source, such as a tax document that is used to verify the primary source.

• The primary source document should match as closely to your coverage period as possible. It is
  acceptable to deviate slightly from the coverage period.
• The secondary source documents may not line up with your coverage period.

If your coverage period falls in the middle of the month, simply provide the most recent four quarterly (or annual) tax reports that most closely aligns with your coverage period. For physical audits, you will be contacted by letter or phone to schedule a date for the audit appointment and you will be requested to provide certain records. For self-reporting audits, a form will be sent to you to fill out and return with the appropriate documentation. Some coverages that meet certain criteria may be eligible for a telephone audit. In all cases, accurate records that are complete and well organized make the audit process much easier. Your advance preparation will help the auditor quickly find what he or she needs and will require less of your time for questions and/or clarifications during the actual audit. Payroll records used for an audit should be organized to clearly show payroll by:

• Coverage period
• Job duties (List each type of job separately, i.e. clerical, sales, etc.)
• Separating overtime from regular pay

 

What if I don’t agree with my audit?

If you do not agree with audit, you may dispute the results in writing with the proper supporting documentation and reason for contesting the audit. Any dispute that is not accompanied by supporting documentation will be rejected.

 

What makes my premium go up or down each year?

Premiums are calculated based on the amount of payroll a company pays out to its employees and/or subcontractors. Because these numbers change each year, our auditors work hard to determine the accurate premium due. It should be noted that there is a minimum premium of $1,500 due, regardless of payroll. This minimum is subject to change.

 

But what if I had no payroll during the coverage period?

All LCI coverages are subject to the minimum payroll of $22,000 or a minimum premium of $1,500, whichever is greater.

 

If I can’t pay my audit in one lump sum, can I pay in installments?

Yes, contact Mallory Weaver at (985) 612-1230, and they can work with you to come up with a payment plan to suit your budget. Not many workers’ comp insurers will go this far to help keep their clients current and their employees protected. LCI will.

 

What do I do if I receive a “Notice of Cancellation Letter”?

Since most cancellations are triggered by non-payment, simply bringing your account current may solve most issues. To find the root of your cancellation, notify your agent or call (985) 612-1230 and our staff will work to quickly resolve the problem with as little inconvenience as possible.

 

Do I really need workers’ comp insurance?

Yes. If you’re a Louisiana employer or hire subcontractors, you are required by Louisiana state law to carry workers’ comp insurance on each employee as well as any subcontractor who does not have their own workers’ comp coverage.

 

Do you offer coverages for most kinds of business?

Yes. Though the LCI Fund was founded in 1989 with a singular focus on construction and related industries, today we offer workers’ comp programs to a diverse range (businesses we write) of small- and medium-sized businesses throughout Louisiana. Our workers’ compensation programs are available exclusively through our independent partner agencies. Call (985) 612-1230 to learn more.